Terms of service

Terms of Service

Welcome to Xorvessa. These Terms of Service govern your use of the Xorvessa online store and your purchase of products through our website.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Xorvessa

Xorvessa is an online store offering products to customers in India.

We reserve the right to update product information, prices, availability, and these Terms of Service when necessary.

2. Products and Product Information

We make reasonable efforts to display accurate product descriptions, images, specifications, prices, and availability.

Product colours and appearance may vary slightly depending on your device or screen settings.

If an error is discovered in product information or pricing, we may correct the information and, where applicable, contact affected customers before processing the order.

3. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted when we confirm that the order has been successfully processed.

We reserve the right to cancel an order in circumstances such as product unavailability, pricing or listing errors, suspected fraudulent activity, or other legitimate reasons. If an order is cancelled after payment has been received, the applicable amount will be refunded.

4. Prices and Payments

All prices displayed on our India store are in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, shipping charges, or other charges will be displayed at checkout where applicable.

Payments may be processed through third-party payment providers. By making a payment, you agree to comply with the applicable terms of the payment provider.

5. Shipping and Delivery

We provide estimated delivery information on the website or at checkout where available.

Delivery times may vary depending on the product, delivery location, supplier, courier service, weather, public holidays, or other circumstances beyond our reasonable control.

We will make reasonable efforts to process and deliver orders within the stated or communicated timeframe.

If there is a significant delivery issue, please contact us so that we can review the order and provide an appropriate resolution where applicable.

6. Returns, Replacements and Refunds

Returns, replacements, cancellations, and refunds are handled according to our Return and Refund Policy.

Please review our Return and Refund Policy before placing an order.

Nothing in these Terms is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded or restricted under applicable Indian law.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will try to accommodate cancellation requests before the order has been processed or shipped. Once an order has been processed or shipped, the applicable return or refund process may apply.

8. Website Use

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to interfere with the security or operation of the website.
Copy, reproduce, or misuse our website content without permission.
Submit false, misleading, or unauthorized information.
Attempt to gain unauthorized access to our systems or accounts.

9. Intellectual Property

The Xorvessa brand name, logos, website content, product descriptions, graphics, images, and other original materials available on our website may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use our protected content without prior permission, except where permitted by law.

10. Third-Party Services

Our store may use third-party services such as payment processors, shipping providers, technology providers, analytics services, or other service providers.

Your use of such third-party services may also be subject to their respective terms and policies.

11. Limitation of Liability

We will take reasonable care in operating our store and processing orders.

To the extent permitted by applicable law, Xorvessa will not be responsible for losses caused by circumstances beyond our reasonable control, including delays or interruptions caused by third-party service providers, courier services, technical failures, natural events, or other external circumstances.

Nothing in these Terms limits any liability or consumer right that cannot legally be limited under applicable Indian law.