Return and Refund Policy

At Xorvessa, we want you to have a positive shopping experience. If you receive a damaged, defective, incorrect, or significantly different product from what was described on our website, please contact us and we will review your request.

Return Eligibility

Return requests may be accepted within 7 days of delivery for products that are:

• Damaged during delivery

• Defective or not functioning as described

• Incorrect or different from the product ordered

• Significantly different from the description or specifications shown on our website

The product should be unused and, where applicable, returned with its original packaging, accessories, and other included items.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs or video showing the damage or defect, where applicable

We may request additional information to verify the issue.

If the return request is approved, we may provide a replacement or refund, depending on product availability and the circumstances of the case.

Incorrect Product

If you receive a product different from the one you ordered, please contact us within 7 days of delivery.

After verification, we will arrange an appropriate resolution, which may include a replacement or refund.

Change-of-Mind Returns

For products that are correctly delivered and free from defects or damage, returns due only to a change of mind may not be accepted unless the applicable product page specifically states that such returns are available.

Product-specific return conditions, if any, will be displayed on the relevant product page.

Non-Returnable Products

Certain products may not be eligible for return because of hygiene, safety, personalization, product condition, or other reasonable restrictions. Any applicable restrictions will be disclosed on the relevant product page.

Return Shipping

If the product is returned because it was damaged, defective, incorrect, or significantly different from the product description, Xorvessa will review the return shipping arrangements and applicable costs.

For other approved returns, the customer may be responsible for applicable return shipping costs, where permitted and where stated on the relevant product page.

Refunds

Once an approved return is received and reviewed, we will process the applicable refund to the original payment method used for the purchase.

The time taken for the refund to appear in your account may vary depending on your bank, card issuer, UPI provider, payment gateway, or other payment service provider.

If an order cannot be fulfilled or a refund is otherwise approved, the applicable amount paid by the customer will be refunded according to the circumstances of the order.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will try to process cancellation requests before the order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the applicable return process may apply.

Delivery Issues

If an order is not delivered within the stated or communicated delivery timeframe, please contact us so that we can check the shipment status and provide an appropriate resolution where applicable.

How to Request a Return or Refund

To request a return, replacement, refund, or cancellation, contact us with your order number and details of the issue.

Email: xorvessa@gmail.com

Please do not send a product back to the sender address shown on the package without first contacting us and receiving return instructions.

Policy Updates

Xorvessa may update this Return and Refund Policy when necessary. The latest version published on this page will apply to future orders, subject to applicable law.

Last updated: August 15, 2026